Smooth Move Marketing

Posts Tagged ‘business’

In “On Networking Groups – Part One”, I spoke briefly about the four types of networking groups. Now, let’s take a look at a category of networking groups.

One category that most people are familiar with is the Chamber Of Commerce. Chambers serve a long standing role in the business community. It is a role of development and support. A Chamber Of Commerce can offer business both small and large with networking opportunities, training programs, legislative assistance and a host of other benefits. A Chamber Of Commerce can be a local, statewide, national, or international organization with separate memberships for each. If you belong to an area Chamber of Commerce, you do not belong to a state or national Chamber. Each plays their own role in the business community.

Some Chambers of Commerce take more of a role in the community to influence policy while others might focus more on business development. Most of them however have a wealth of information for the member that goes unused by most.

For example, let’s say you have a business and you have a question about a city ordinance that relates to your business. Most often a Chamber of Commerce can provide you with the answer to your question. Each of them has a database of members that can often be accessed through some point. Usually computers are made available to members with databases that can be searched for information on other members.

When looking for networking opportunities within a Chamber Of Commerce, most people think only of leads groups or the common after hours. The reality is that any function hosted by a chamber of commerce holds opportunities for networking with other business owners and business leaders.

Chambers of Commerce generally have a yearly membership of several hundred dollars for an individual or company. There are various levels of membership that can be had. Most Chambers offer an executive level membership that includes exclusive meetings between a more elite level of business people. When looking for this type of prospect, you can often gain access to them by joining at this level. The problem you might have is actually paying for this level or attending the functions as they are provided.

I and many other experts on networking recommend anyone who networks to be a member of several groups. This should include a Chamber of Commerce. Keep this in mind when considering a Chamber of Commerce. If you are involved in your community in other business networking organizations like the Rotary Club, a local Merchant’s association, or smaller networking group, you might want to consider joining a Chamber of Commerce in another part of town. This will make you a part of that community as well and open the doors to increased prospects and opportunities.
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As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of the goods are poor, or worse the company you are patronizing rigidly enforces poor policies for handling customer issues.

As a business owner I realize the cost of poor service. Poor service decreases impulse purchases, leads to a reduction in repeat business, causes lack of referrals and negatively impacts customer relationships. When you are trying to build a business in a competitive market each of these are critical to your success. In an environment where customers have a dozen or more purchase options it is imperative that great care be taken to build your business.

How are you doing at building your business with customer service? Consider how you would handle the following customer interactions:

(1) A customer purchased a $10 item and now wants to return it. Your policy is no refunds. This a customer who has shopped your establishment many times. Do you return the item or enforce the policy? If you must, gently remind the customer of your policy, but you should absolutely refund or exchange the product to the customers satisfaction.

(2) When customers enter you business are they greeted warmly or ignored? At the very least do you make eye contact and smile? A warm and hearty “Hello” will fit almost any environment. Do this with each customer. A smile would be the icing on the cake.

(3) Do your employees say “Thank You” and smile after each customer purchase? Or do they simply hand the customer their bagged item and say “next.” Thank You … Its just two little words, and only eight characters long. Just say it. It goes a long way to build goodwill and customer relationships. It gives the perception that you are nice and friendly. Don’t forget to smile.

(4) During customer interactions are you on the phone or talking with other employees? Or are you focused 100% on the customer? It is downright rude to be doing ANYTHING, other than focusing on your customer, during a transaction.

(5) A Customer comes into your establishment and is there incessantly reading product labels. Do you leave the customer there to fend for themselves or do you offer the customer your expert opinion on the products you offer. More often than not the customer will be left alone. Go help them. If they want to be left alone let them tell you so.
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I have become a huge Apprentice fan. Thursday evenings you’ll find me glued to the television, excited, focused and wondering who will be fired next. I’m willing to bet that many of my readers share that obsession.

Whenever I talk about Getting Past the Palace Guard, the secretaries, receptionists, assistants, voice mail, anyone and/or anything that blocks access, I’ve taken to pointing to Donald Trump. The question I ask: “If Donald Trump were to call your prospect and that prospect’s secretary were to say to him, ‘What is this in reference to?’ what do you think Donald Trump would say?”

This question always occasions much conversation. The general consensus of opinion, however, is that Donald Trump would probably say, “This is Donald Trump. Is she there?”

Another example: If Barbra Streisand calls Steven Spielberg at DreamWorks and Steven’s secretary says to her, “What is this in reference to?” here is what Barbara will not say: “I’m a singer and an actress and a producer and maybe you’ve seen some of my movies?” She would probably say, “This is Barbra Streisand. Is he there?”

I know that many of you will now say to me, “But Wendy, I’m not famous.” It doesn’t matter. I’m willing to bet that Donald Trump and Barbra Streisand would have said exactly the same thing 30 years ago before they were famous. I’m willing to bet that 30 years ago they had almost the same self-confidence, assurance and sense of entitlement that they have now. It was that self-confidence, assurance and sense of entitlement that helped them get to where they are now.

Let’s switch gears for a moment and talk about your prospects. What type of people are they? They are bosses. What does it mean to be a boss? How does a boss behave? First of all, bosses are decision-makers. That’s what we call them and that’s what they do. They are used to making decisions. They also have at least some authority to be able to implement their decisions. They give direction and expect the direction to be followed. More than likely, at least in their business persona, they have self-confidence and assurance. These are all traits that bosses or leaders share and these traits influence how a boss or a leader behaves.

There have been many, many books and articles written about the art of creating rapport with prospects. Usually what it boils down to is being as like the prospect as you can be without mimicking or imitating them. When you are able to do this well, your prospect will see you as being like them. That prospect is then more likely to feel comfortable with you and want to spend time with you and do business with you.

Let’s take that a step further and talk about secretaries and assistants. If you behave like a boss, i.e., with authority, self-confidence and assurance, the secretary will see you as being a boss. Other bosses are peers with her boss. The secretary will give more value, importance and urgency to your call when she believes you to be a peer of her boss.

Here is my recommendation for speaking with the Palace Guard: Go into Boss Mode. Speak with authority, self-confidence and assurance. Give direction to that secretary, “Please tell (your prospect) that (your name) from (your company) is on the line.” And give direction as if you were speaking with your own secretary. (It’s alright if you do not have a secretary or assistant today. One day you very well might. Look at this as practice.) Be polite and firm. Give your directions in a manner that says you expect your direction to be followed. (How do you think Donald Trump would say it?) Read the rest of this entry »

I have been trying to think about how I can talk about this subject and address it in a way that would be fair and balanced without injecting too much personal opinion and have decided to first talk about the types of groups and then later on be more specific. It is important to remember that you will have preferences that may not align with mine, but that each of us share a common goal in our networking. More business and possibly more friends.

So lets begin by analyzing the various types of groups. There are many different types of groups, but it is easier to categorize them by the meeting format rather than using individual categories like chambers of commerce or women’s groups.

Most groups fall under one of 4 main categories. These are Social Networking, Business Networking, Leads Groups and Networking with a Program.

Social Networking

Social networking is a part of our daily lives whether we realize it or not. Each time we attend any function that involves a group of people we are networking on a social level. Whether we are attending a charity event, going to a party at a friends house, going to a religious service, or attending an organized social networking event, we are in a networking environment.

In most cases a large part of participation in these groups is not related to business. However, there are always opportunities to meet people who could be or know prospective clients. When you attend these types of functions, it is advised to have some business cards in your pocket in case you meet someone else who is networking for their business, but remember that business networking is not the primary purpose of the function, so be very casual in the way you approach others about your business.

Social Networking Tip:

Never assume that any individual at these functions is not a good prospect for your business. You will find many opportunities there. It is just good to remember that people are there for many reasons and may not want to talk about business.

Business Networking

Believe it or not there are very few groups or organizations that are simply “business networking groups”. This category, for the purpose of our discussion is reserved for groups that do not have speakers or programs. An example of business networking would be similar to a chamber of commerce after hours. In business networking, you simply gather together with other business associates to talk about your businesses.

I find it much better to have a lot of time to talk to people about my business rather than have a brief period to talk and then have to sit down and listen to a program. This format enables you to really get to know people in the allotted amount of time. In some cases you can even do business with someone who you have met for the first time.

This format allows you to get to know people very well and sometimes helps to jump-start the relationship without having to meet for lunch or coffee at a later time. The only thing that makes this format difficult is if you are shy. For the shy individual it is sometimes not easy to just walk into a room and start talking to people they do not know.

Business Networking Tip:
Build a core contact group of people that you see at several different meetings. This will give you a broad base of contacts through these people as they are building their networks. Always get to know the “most popular people” in the room. They will often know most of the others and can help to expand your network quickly

Leads Groups
Leads groups are very structured. This is the largest segment of business networking. There are several formats to leads groups that vary in slightly different ways. In most cases the leads group involves sitting around a large table. Usually a leads group is limited to one person per industry. So if you wanted to be a part of a leads group that already has one of your type of industry, you could not join that group until there is an opening for you created by that person leaving.

Usually leads groups are about 5 to 20 persons in size. In most leads groups you are given a set amount of time to stand up and talk about your business ranging from 2 to five minutes depending on the size of the group. This is a dedicated time, no one else speaks and you take turns.
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